Alabama Department of Corrections
Rates and Fees
Available Services
FAQ
This site provides information on how to receive calls from inmates at the Alabama Department of Corrections (ADOC).

ADOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Friends, family members, or attorneys can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

**REGULATORY DISCLOSURE**: In-state ADOC customers may click here for information from the Alabama Public Service Commission (APSC) about services, rates, fees, refunds, complaint procedures and other useful information applicable to in-state Inmate Calling Services in Alabama. APSC maintains regulatory oversight for calls from Alabama correctional facilities that terminate within the state of Alabama. Calls to phone numbers outside of Alabama are regulated by the Federal Communications Commission.

Restrictions

The following restrictions may be applied by the ADOC to inmate calling:
Rate Tables
Rates for Alabama Department of Corrections
Payment Type Call Type Connection Charge Per Minute
Prepaid Collect Local
$0.00
$0.23
IntraLATA
$0.00
$0.23
InterLATA
$0.00
$0.23
Interstate
$0.00
$0.21
International
N/A
N/A
Debit (Inmate-Paid) Local
$0.00
$0.23
IntraLATA
$0.00
$0.23
InterLATA
$0.00
$0.23
Interstate
$0.00
$0.21
International
N/A
N/A
Traditional Collect Local
$0.00
$0.25
IntraLATA
$0.00
$0.25
InterLATA
$0.00
$0.25
Interstate
$0.00
$0.25
International
N/A
N/A
Fees
Transaction Fees
Prepaid Services* - Account Setup $0.00
Prepaid Services* - Purchase by phone with live agent $5.95
Prepaid Services* - Purchase by web or automated phone system $3.00
Prepaid Services* - Purchase by mail** $0.00
Prepaid Collect - Purchase using Western Union Swift Pay*** $5.50
Prepaid Services* - Fee for refunding unused balance**** $0.00
Traditional Collect - Bill Statement Fee - Per monthly bill $2.00

* Includes Prepaid Collect and Debit

** Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted

*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated charges

**** See also Prepaid Collect refund process and Debit refund process below. Once purchased, Debit services belong to the inmate and can only be refunded to him or her. There is no fee for Debit refunds to inmates.

Available Services
Prepaid Collect

Provided through CenturyLink's billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number.

No monthly spending limits.

Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.

Debit (Inmate-Prepaid)

Provided through CenturyLink's billing agent ICSolutions, debit enables you to directly fund a calling account for an inmate.

Debit calling can be used by the inmate to call any number approved by their facility.
Or Call 888-506-8407
Or Call 888-506-8407
Payments accepted

Money Orders and Cashier's Checks also accepted by mail

Note: If you accept a call from an ADOC inmate and have not already established a Prepaid Collect Service, you will receive one complimentary 60-second call and then be given the opportunity to set up an account with a live customer service agent.
Payments accepted

Money Orders and Cashier's Checks also accepted by mail

Note: Debit services can be purchased directly by the inmate using funds from his/her trust or commissary account. For more information on how to fund a trust account for an ADOC inmate, click here.
Direct Billed

Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.

Manage Your Service

Call 800-464-8957
Traditional Collect

Calls are billed on your monthly local phone service bill, if your phone company provides this option. There is no need to set up service; service will be set up automatically when you accept a call.

Manage your Service

Call 888-664-7839
Inmate Voicemail

Inmate voicemail is not currently available at ADOC.

Video Visitation

Video visitation is currently available at select ADOC sites - Montgomery Women's, Birmingham Work Release, and Kilby (select units only) through CenturyLink partner HomeWAV. Please click here to learn more.

FAQ
Who do I contact about receiving calls from the Alabama Department of Corrections (ADOC)?
You do not need to contact anyone prior to receiving a phone call from an ADOC inmate. Your inmate must first add your phone number to his or her Personal Allowed Number list, which is subject to approval from the Department. Once your number is approved, you may begin receiving phone calls using any of the three payment methods described below.

Prepaid Collect Calls

A prepaid account can be set up on an individual telephone number by calling CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Note: on the first accepted call you will be automatically be given the opportunity to set up service with a customer service representative.
  • Taxes are separate from the prepaid balance.
  • Please view the fee table for applicable transaction fees.

Debit Phone Time

An inmate may purchase debit calling time, in increments of $1.00, with their commissary funds by pressing "7" and following the prompts on the inmate telephone. While processing times will vary by site, funds will typically become available within 24 hours, however may take up to 96 hours in some cases. Facilities will only process requests on normal business days, Monday through Friday with the exception of Holidays. Debit requests that are placed on Saturday or Sunday will not be processed until Monday.

CenturyLink also offers a convenient alternative for friends and family to deposit funds directly into inmates' calling accounts. Debit account service is available through CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

  • The Prepaid Collect funding rules and fees above also apply to Debit.
  • Once payment is received, the funds belong to the inmate.
  • Debit is also more flexible than Prepaid Collect. Inmates may call any telephone number (not just the number associated with a Prepaid Collect account).

Traditional Collect Calls

For those whose local telephone carrier provides this service, Traditional Collect calls are billed automatically on your local phone bill. There is no need to set up service.

  • The local service provider must have an active collect billing service agreement in place; for example, most cell phone providers do not provide Traditional Collect billing services.
  • A monthly spending limit is set based on payment history, including a payment history of 6 months or more with no past due balances or service interruptions.
  • There must be a payment history of 6 months or more with no past due or service interruptions on the telephone number receiving the collect calls.
  • If your phone number is eligible for Traditional Collect billing, your calls will be completed automatically and billed on your local phone bill.
  • It is important that called parties review and pay inmate calling charges on their local phone bill. Non-payment will result in the number being blocked from receiving future calls, and require the called party to coordinate payment with their local phone company prior to receiving future calls. If a Traditional Collect customer wishes to set up a Prepaid Collect account as a more convenient option, please contact CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union
  • Money order or cashier's check by mail
  • Local Phone Bill (Traditional Collect)
Can I receive calls on my cell phone?
Yes. You may accept calls on your cell phone by setting up prepaid account by calling 888-506-8407 or visiting www.icsolutions.com. Debit calling also allows calls to cell phones.
What are the rates for receiving calls from inmates?
Please view the rate table
How do I purchase prepaid services?

There are Three Ways to Purchase Prepaid Services (Prepaid Collect + Debit):

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, your inmate has access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional phone time when your Prepaid Collect balance becomes low.
  3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry but personal checks are not accepted), please mail to:

For Prepaid Collect:

  • CenturyLink/ICSolutions
  • Attn: Customer Service Department / Prepaid Collect Account
  • 2200 Danbury Street
  • San Antonio, TX 78217
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls. Certified checks and money orders are accepted for mail-in purchase; we are sorry but personal checks are not accepted.

For Debit:

  • CenturyLink/ICSolutions
  • Attn: Customer Service Department / Debit Telephone Account
  • 2200 Danbury Street
  • San Antonio, TX 78217
When purchasing debit phone services through a mail-in purchase, please be sure to include with your payment:
  • Your Name
  • Your Address
  • Your Daytime Telephone Number
  • Name of the Facility
  • Inmate's Name
  • Inmate's Facility ID Number
Note: Debit services can be purchased directly by the inmate using funds from his/her trust or commissary account. For more information on how to fund a trust account for an ADOC inmate, click here.
Who do I contact to block or unblock my number from Alabama Department of Correction inmates?

Blocks on Phones

When you receive a call from ADOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from ADOC. If a called party inadvertently blocks their phone number in error, they should call Customer Service at 888-506-8407 to remove the block.
Who does an inmate contact if they are having problems completing calls?
Inmates complete a concern form provided by ADOC and place it into a drop box for resolution.
What other restrictions are there on calls from ADOC inmates?
The following restrictions may be applied by the ADOC to inmate calls:
  • Limits on length of calls or calling availability hours.
  • Limits on number of inmate calls or total monthly call minutes.
  • Call monitoring, recording, and inmates' use of a PIN voice validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
How does a released inmate get a refund on their debit account?
Pre-addressed post cards are typically provided at release for inmates to mail in debit refund requests. Alternatively, requests may be mailed to:
  • CenturyLink/ICSolutions
  • Debit Refund Request
  • 2200 Danbury Street
  • San Antonio, TX 78217
  • Refund requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number, and date of release.
  • Refund requests must be received within one year of release. After that time, by Alabama Public Service Commission rules funds are treated as "unclaimed property" and remitted to the Alabama State Treasurer for disposition.
  • Please allow up to eight weeks for the refund to be received.
How do I get a refund for unused prepaid services once my loved one is released?
Simply call ICSolutions at 888-506-8407. If refunding to a card on file, refunds are available on the same day requested, typically within 15 minutes. Written requests can be mailed to:
  • CenturyLink/ICSolutions
  • Debit Refund Request
  • 2200 Danbury Street
  • San Antonio, TX 78217
  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please also allow up to eight weeks for refunds by mail to be received.
Why was my call disconnected?
Calls can disconnect for a variety of reasons including:
  • Accepting call waiting
  • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
  • Placing a call on hold
  • Security reasons within the facilities
Why can't I receive Traditional Collect calls?
Many telephone systems do not have a billing agreement with CenturyLink Public Communications to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.
I am an attorney or bail bondsman. How do I set up a Direct Billed Account?
Simply call ICSolutions at 888-506-8407 or visit their website at www.ICSolutions.com
Once prepaid or debit phone services are purchased, how long does it take before I can receive phone calls?
Once prepaid phone services are purchased for a Prepaid Collect or Debit Telephone Account, calls can be accepted almost immediately thereafter.
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?
For Prepaid Collect customers, please call 888-506-8407. For Traditional Collect customers, call 888-664-7839. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.
Who do I call to inquire about Traditional Collect billed on my home phone bill?
CenturyLink Public Communications Customer Service 888-664-7839