Johnson County Sheriff's Office (JCSO)
Rates and Fees
Available Services
FAQ
This site provides information on how to receive calls from inmates at the Johnson County Sheriff’s Office (JCSO).

JCSO has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

General Procedures

Upon completing the booking process, inmates are usually given a reasonable amount of time to use the phone in the Booking Area. These phone calls are free of charge for local calls only. Long distance calls can only be completed as collect calls. The telephones provided may not connect with all mobile phone providers.

Inmates will be given other opportunities to utilize the phone upon placement in the Pre-Classification module. Inmates are given different times throughout the day to use the phone during their recreation times.

Telephone calls in the Pre-Classification module are free for local calls but are collect for long distance calls. Friends, family members or attorneys can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones, unbillable accounts or accounts with credit issues.

Restrictions

The following restrictions may be applied by the JCSO to inmate calling:
Rate Tables
Inmate Telephone Rates for Johnson County Sheriff's Office
Payment Type Call Type Connection Charge Per Minute Rate
Prepaid Collect Local
$0.00
$0.21
IntraLATA
$0.00
$0.21
InterLATA
$0.00
$0.21
Interstate
$0.00
$0.21
International
$0.00
$0.75
Debit (Inmate-Paid) Local
$0.00
$0.21
IntraLATA
$0.00
$0.21
InterLATA
$0.00
$0.21
Interstate
$0.00
$0.21
International
$0.00
$0.75
Traditional Collect Local
$0.00
$0.25
IntraLATA
$0.00
$0.25
InterLATA
$0.00
$0.25
Interstate
$0.00
$0.25
International
NA
NA
Excludes taxes and government-mandated surcharges


Fees
Transaction Fees
Prepaid Services* - Account Setup $0.00
Prepaid Services* - Purchase by phone with live agent $5.95
Prepaid Services* - Purchase by web or automated phone system $3.00
Prepaid Services* - Purchase by mail** $0.00
Prepaid Collect - Purchase using Western Union*** Swift Pay $5.50
Traditional Collect - Bill Statement Fee - Per monthly charge $2.00

* Includes Prepaid Collect and Debit. See also Prepaid Collect refund process and Debit refund process below. Please note that once purchased, Debit services belong to the inmate and can only be refunded to him or her.

** Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted

*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated charges.

Available Services
Prepaid Collect
Provided through CenturyLink's billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number. No monthly spending Limits

Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.

Debit (Inmate-Prepaid)
Provided through CenturyLink's billing agent ICSolutions, Debit enables you to directly fund a calling account for an inmate.

Debit calling can be used by the inmate to call any number approved by their facility.

Once purchased, these services belong to the inmate.
Or Call 888-506-8407
Or Call 888-506-8407
Payments accepted

Money Orders and Cashier's Checks also accepted by mail

Payments accepted

Money Orders and Cashier's Checks also accepted by mail

Note: Debit services can be purchased directly by the inmate using funds from his/her trust or commissary account. For more information on how to fund a trust account for a JCSO inmate, click here
Direct Billed
Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill. Direct Bill customer service is available at 800-464-8957.
Traditional Collect

Calls are billed on your monthly local phone service bill, if your phone company provides this option. There is no need to set up service; service will be set up automatically when you accept a call. Note that service is subject to credit and a 30-day spending limit. Traditional Collect customer service is available at 888-664-7839.

Inmate Voicemail
Inmate voicemail is not currently available at JCSO.
Email
Inmate Email is not currently available at JCSO.

Video Visitation
CenturyLink does not currently provide video visitation at JCSO.

 
FAQ
Who do I contact about receiving calls from the Johnson County Sheriff's Office (JCSO)?
Called parties do not need to contact anyone prior to receiving calls from an inmate/offender/resident. Calls can be received using any of the three methods described below.

Each time an inmate/offender/resident attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call. Note that local facility rules also determine whether an inmate is eligible to call your number.

Prepaid Collect Calls

A Prepaid Collect account can be set up on an individual telephone number through CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Alternatively, on the first accepted call you will be automatically be given the opportunity to set up service.
  • Note that taxes are separate from the Prepaid Collect balance.
  • Please view the fee table for applicable transaction fees.
  • Purchases are posted on the same day.

Debit Phone Time

A Debit (Inmate-Paid) account is a convenient alternative for friends and family to deposit funds directly into inmates' calling accounts. Debit account service is available through CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
  • The Prepaid Collect purchase rules and fees also apply to Debit
  • Once payment is received, the funds belong to the inmate
  • Debit is also more flexible than Prepaid Collect. Inmates may call any telephone number (not just the number associated with a Prepaid Collect account) including international and cellular numbers.
Debit phone time can also be purchased directly by inmates through commissary, using funds from their inmate banking account. Click here to find out how to send money to a JCSO inmate.

Traditional Collect Calls

Traditional Collect calls can be received by individuals who fall within the following guidelines:
  • The local service provider must have an active collect billing service agreement in place; for example, most cell phone providers do not provide Traditional Collect billing services
  • A monthly spending limit is set based on payment history, including a payment history of 6 months or more with no past due balances or service interruptions.
  • There must be a payment history of 6 months or more with no past due or service interruptions on the telephone number receiving the collect calls.
How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union
  • Money order or cashier's check
Can I receive calls on my cell phone?
Yes. You may accept calls on your cell phone by setting up prepaid account by calling 888-506-8407 or visiting www.icsolutions.com. Debit (inmate-paid) calling also allows calls to cell phones.
What are the rates for receiving calls from inmates?
Please view the rate table
How do I purchase prepaid services?

There are Three Ways to Purchase Prepaid Services (Prepaid Collect + Debit):

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407.
  3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry but personal checks are not accepted), please mail to:

For Prepaid Collect:

    CenturyLink/ICSolutions
    Attn: Customer Service Department / Prepaid Collect Account
    2200 Danbury Street
    San Antonio, TX 78217
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls.

For Debit:

    CenturyLink/ICSolutions
    Attn: Customer Service Department / Debit Telephone Account
    2200 Danbury Street
    San Antonio, TX 78217
When purchasing debit phone services through a mail-in purchase, please be sure to include with your payment:
  • Your Name
  • Your Address
  • Your Daytime Telephone Number
  • Name of the Facility
  • Inmate's Name
  • Inmate's Facility ID Number
Who do I contact to block or unblock my number from Johnson County Sheriff's Office inmates?

Blocks on Phones

When you receive a call from JCSO inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from JCSO. If a called party blocks their phone number in error, they should call customer service at 888-506-8407 to remove the block.
Who does an inmate contact if they are having problems completing calls?
The Inmates complete a concern form provided by JCSO and place it into a drop box for resolution.
What other restrictions are there on calls from JCSO inmates?
The following restrictions may be applied by the JCSO to inmate calls:
  • Limits on length of calls (currently 15 minute maximum), limits on number of calls to the same number in a given length of time, in addition to call monitoring, recording, and inmates' use of a PIN (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights such as disciplinary problems or requests by a called party.
How does a released inmate get a refund on their debit account?
Pre-addressed post cards are typically at release for inmates to mail in debit refund requests. A copy of the Refund Request Form is also available online.
Requests should be mailed to :
CenturyLink/ICSolutions
2200 Danbury Street
San Antonio, TX 78217
  • Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number, and date of release.
  • For records retention purposes, refund requests must be received within 30 days of release
  • Please allow up to eight weeks for the refund to be received.
How do I get a refund for unused prepaid services once my loved one is released?
Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:
CenturyLink/ICSolutions
Prepaid Collect Refund Request
2200 Danbury Street
San Antonio, TX 78217
  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please also allow up to eight weeks for refunds by mail to be received.
Why was my call disconnected?
Calls can disconnect for a variety of reasons including:
  • accepting call waiting
  • using a cell phone or VoIP number (phone service over the internet)
  • dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverageplacing a call on hold
  • security reasons within the facilities
Why can't I receive Traditional Collect calls?
Many telephone services do not have a billing agreement with CenturyLink Public Communications to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.
I am an attorney or bail bondsman. How do I set up a Direct Billed Account?
Simply call the direct billing line at 800-464-8957. Once prepaid phone services are purchased for a Prepaid or Debit Telephone Account, calls can be accepted almost immediately thereafter.
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?
For Prepaid Collect customers, please call 888-506-8407. For Traditional Collect customers, call 888-664-7839. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.
Who do I call to inquire about inmate collect calls billed on my home phone bill?
Customer service for Traditional Collect calls billed on a home phone bill is available at 888-664-7839