Montana Department of Corrections
Rates and Fees
Available Services
FAQ

This site provides information on how to receive calls from inmates at the Montana Department of Corrections (MTDOC).

MTDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Notice: The initial rate of $0.038 per minute for domestic calls is temporary until all services are available.

Restrictions

The following restrictions may be applied by the MT DOC to inmate calling:

Rate Tables
Inmate Telephone Rates for Montana Department of Corrections
Payment Type Call Type Connection Charge Per Minute
Prepaid Collect Local $0.00 $0.143
IntraLATA $0.00 $0.143
InterLATA $0.00 $0.143
Interstate $0.00 $0.143
International N/A N/A
Debit (Inmate Paid) Local $0.00 $0.143
IntraLATA $0.00 $0.143
InterLATA $0.00 $0.143
Interstate $0.00 $0.143
International $0.00 $0.35
Excludes taxes and government-mandated surcharges

 

Fees
Transaction Fees
Prepaid Services* - Account Setup $0.00
Prepaid Services* - Purchase by phone with live agent $0.00
Prepaid Services* - Purchase by web or automated phone system $0.00
Prepaid Services* - Purchase by mail** $0.00
Prepaid Collect - Purchase using Western Union Swift Pay*** $5.50
Prepaid Services* - Fee for refunding unused balance**** $0.00

* Includes Prepaid Collect and Debit

** Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted

*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated charges

**** See also Prepaid Collect refund process

Available Services
Prepaid Collect

Provided through CenturyLink's billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number.

No monthly spending limits.
Debit (Inmate-Prepaid)

The new phone system from CenturyLink has a real-time debit solution. Inmates will no longer have separate phone accounts. The new system will debit the inmate trust account at the end of each call for the amount of time used. Inmates, as well as friends and family, will still have the ability to put money onto inmate trust accounts using the methods currently in place.

Debit calling can be used by the inmate to call any number approved by their facility.
Or Call 888-506-8407
Payments accepted

Money Orders and Cashier's Checks also accepted by mail

Note: If you accept a call from a MTDOC inmate and have not already established a Prepaid Collect Service, you will receive one complimentary 60-second call and then automatically be given the opportunity to set up an account with a customer service agent
Direct Billed

Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.

Manage Your Service

Call 800-464-8957

FAQ
Who do I contact about receiving calls from the Montana Department of Corrections (MTDOC)?

You do not need to contact anyone prior to receiving a call from an adult MT DOC inmate. However, youth inmates must first submit a Personal Allowed Number (PAN) form and receive approval from DOC personnel prior to attempting a call to any individual number. Once your number is approved, you may begin receiving phone calls using any of the payment methods described below.

Prepaid Collect Calls

A Prepaid Collect account can be easily set up after receiving the first call from a MT DOC inmate. During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Alternatively, accounts can be set up through CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

  • Note that taxes are separate from the Prepaid Collect balance.
  • Purchases are posted on the same day.

Debit Phone Time

The new phone system from CenturyLink has a real-time debit solution. Inmates will no longer have separate phone accounts. The new system will debit the inmate trust account at the end of each call for the amount of time used. Inmates, as well as friends and family, will still have the ability to put money onto inmate trust accounts using the methods currently in place.

Debit calling can be used by the inmate to call any number approved by their facility.

How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union
  • Money order or cashier's check

Can I receive calls on my cell phone?

Yes. If your number is on the inmates approved number list, you may accept calls on your cell phone by setting up a Prepaid Collect account through CenturyLink's billing agent ICSolutions, by simply following the prompts during your first accepted call or by contacting them at 888-506-8407 or www.icsolutions.com.

Debit calling also allows for calls to cell phones.

What are the rates for receiving calls from inmates?

Please click here to view the rate table.

How do I purchase prepaid calling services?

There are three Ways to Purchase Prepaid Services:

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional phone time when your Prepaid Collect balance becomes low.
  3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry but personal checks are not accepted), please mail to:
    For Prepaid Collect:
    CenturyLink/ICSolutions
    Attn: Customer Service Department / Prepaid Collect Account
    2200 Danbury Street
    San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

Who do I contact to block or unblock my number from Montana Department of Corrections inmates?

Blocks on Phones

When you receive a call from MT DOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from MT DOC. If a called party blocks their phone number in error, they should call customer service at 888-506-8407 to remove the block.

Who does an inmate contact if they are having problems completing calls?

Inmates can file a complaint by leaving a voicemail through the inmate telephone system. CenturyLink staff will work to resolve the issue and provide feedback to inmates by leaving them a voicemail they can listen to through the inmate phone system.

What other restrictions are there on calls from MT DOC inmates?

The following restrictions may be applied by the MT DOC to inmate calls:

  • Limits on length of calls (currently 15 minute maximum).
  • Limits on number of calls to the same number in a given length of time.
  • Call monitoring, recording, and inmate voice validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
How do I get a refund for unused Prepaid Collect services once my loved one is released?

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are processed on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

CenturyLink/ICSolutions
Prepaid Collect Refund Request
2200 Danbury Street
San Antonio, TX 78217
  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please allow up to two weeks for refunds by mail to be received.
Why was my call disconnected?

Calls can disconnect for a variety of reasons including:

  • Accepting call waiting
  • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
  • Placing a call on hold
  • Security reasons within the facilities
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?

For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.

I am an attorney or bail bondsmen. What options are available to me?

Prepaid Collect is the easiest way to receive calls and manage cost. Alternately, a separate monthly bill can be sent directly to your office (Direct Billing). To set up a direct billing arrangement, call 800-464-8957. Direct billing is available only to attorneys and bondsmen.