This site provides information on how to receive calls from inmates at the Montana Department of Corrections (MTDOC).
MTDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.
The following restrictions may be applied by the MT DOC to inmate calling:
|Payment Type||Call Type||Connection Charge||Per Minute|
|Debit (Inmate Paid)||Local||$0.00||$0.143|
|Excludes taxes and government-mandated surcharges|
|Prepaid Services* - Account Setup||$0.00|
|Prepaid Services* - Purchase by phone with live agent||$0.00|
|Prepaid Services* - Purchase by web or automated phone system||$0.00|
|Prepaid Services* - Purchase by mail**||$0.00|
|Prepaid Collect - Purchase using Western Union Swift Pay***||$5.50|
|Prepaid Services* - Fee for refunding unused balance****||$0.00|
* Includes Prepaid Collect and Debit
** Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated charges
**** See also Prepaid Collect refund process
Provided through CenturyLink's billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number.No monthly spending limits.
The new phone system from CenturyLink has a real-time debit solution. Inmates will no longer have separate phone accounts. The new system will debit the inmate trust account at the end of each call for the amount of time used. Inmates, as well as friends and family, will still have the ability to put money onto inmate trust accounts using the methods currently in place.Debit calling can be used by the inmate to call any number approved by their facility.
Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.
You do not need to contact anyone prior to receiving a call from an adult MT DOC inmate. However, youth inmates must first submit a Personal Allowed Number (PAN) form and receive approval from DOC personnel prior to attempting a call to any individual number. Once your number is approved, you may begin receiving phone calls using any of the payment methods described below.
A Prepaid Collect account can be easily set up after receiving the first call from a MT DOC inmate. During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Alternatively, accounts can be set up through CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
The new phone system from CenturyLink has a real-time debit solution. Inmates will no longer have separate phone accounts. The new system will debit the inmate trust account at the end of each call for the amount of time used. Inmates, as well as friends and family, will still have the ability to put money onto inmate trust accounts using the methods currently in place.
Debit calling can be used by the inmate to call any number approved by their facility.
Yes. If your number is on the inmates approved number list, you may accept calls on your cell phone by setting up a Prepaid Collect account through CenturyLink's billing agent ICSolutions, by simply following the prompts during your first accepted call or by contacting them at 888-506-8407 or www.icsolutions.com.
Debit calling also allows for calls to cell phones.
Please click here to view the rate table.
There are three Ways to Purchase Prepaid Services:
Attn: Customer Service Department / Prepaid Collect Account
2200 Danbury Street
San Antonio, TX 78217
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.
When you receive a call from MT DOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from MT DOC. If a called party blocks their phone number in error, they should call customer service at 888-506-8407 to remove the block.
Inmates can file a complaint by leaving a voicemail through the inmate telephone system. CenturyLink staff will work to resolve the issue and provide feedback to inmates by leaving them a voicemail they can listen to through the inmate phone system.
The following restrictions may be applied by the MT DOC to inmate calls:
Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are processed on the same day requested, typically within 15 minutes.
Written requests can be mailed to:
Prepaid Collect Refund Request
2200 Danbury Street
San Antonio, TX 78217
Calls can disconnect for a variety of reasons including:
For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.
Prepaid Collect is the easiest way to receive calls and manage cost. Alternately, a separate monthly bill can be sent directly to your office (Direct Billing). To set up a direct billing arrangement, call 800-464-8957. Direct billing is available only to attorneys and bondsmen.