Salt Lake County Sheriff's Office
Rates and Fees
Available Services
FAQ

This site provides information on how to receive calls from inmates at the Salt Lake County Sheriff's Office (SLCSO).

SLCSO has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

Restrictions

The following restrictions may be applied by the SLCSO to inmate calling:

Rate Tables
Inmate Telephone Rates for Salt Lake County Sheriff's Office
Payment Type Call Type Surcharge Per Minute
Prepaid Collect Local $0.00 $0.16
IntraLATA $0.00 $0.19
InterLATA $0.00 $0.19
Interstate $0.00 $0.19
International $0.00 $0.19
Debit (Inmate-Prepaid) Local $0.00 $0.16
IntraLATA $0.00 $0.19
InterLATA $0.00 $0.19
Interstate $0.00 $0.19
Mexico $0.00 $0.19
All Other Countries $0.00 $0.19
Traditional Collect Local $0.00 $0.21
IntraLATA $0.00 $0.23
InterLATA $0.00 $0.23
Interstate $0.00 $0.23
International N/A N/A
Excludes taxes and government-mandated surcharges


Fees
Transaction Fees
Prepaid Collect - Purchase by web or automated phone system $3.00
Prepaid Collect - Purchase by phone with live agent $5.95
Prepaid Collect - Purchase using Western Union* Swift Pay $5.50
Prepaid Collect - Fee for refunding unused balance** $0.00
Traditional Collect - Bill Processing Fee $0.00

* Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated charges.

** See also Prepaid Collect refund process and Debit refund process below.

Available Services
Prepaid Services

Provided through CenturyLink's billing agent ICSolutions, Prepaid Services allows you to receive inmate calls to your specific phone number. No monthly spending limits.

Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.

Or Call 888-506-8407

Payments accepted


Money Orders and Cashier's Checks also accepted by mail

Note: If you accept a call from an SLCSO inmate and have not already established a Prepaid Services Service, you will receive one complimentary 60-second call and then be given the opportunity to set up an account with a live customer service agent.
Debit (Inmate-Prepaid)

Provided through CenturyLink's billing agent ICSolutions, Debit enables you to directly fund a calling account for an inmate.

Debit calling can be used by the inmate to call any number approved by their facility.


Or Call 888-506-8407

Payments accepted


Money Orders and Cashier's Checks also accepted by mail

Note: Debit services can be purchased directly by the inmate using funds from his/her trust or commissary account. For more information on how to fund a trust account for a SLCSO inmate, click here

Direct Billed

Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.

Call 800-464-8957

Inmate Voicemail

Inmate Voicemail is not currently available at SLCSO.

FAQ
Who do I contact about receiving calls from the Salt Lake County Sheriff's Office (SLCSO)?

Prepaid Collect Calls

You do not have to contact anyone prior to receiving phone calls using Prepaid Collect - on your first accepted call you will be automatically be given the opportunity to set up an account with a customer service representative. Alternatively, called parties can contact CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Note that taxes are separate from the Prepaid Collect balance.

  • Purchases are posted on the same day.

Debit Phone Time

A Debit (Inmate-Paid) account is a convenient alternative for friends and family to deposit funds directly into inmates' calling accounts. Debit account service is available through CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

  • The Prepaid Collect funding rules and fees above also apply to Debit.
  • Once payment is received, the funds belong to the inmate.
  • Debit is also more flexible than Prepaid Collect. Inmates may call any telephone number approved by their facility (not just the number associated with a Prepaid Collect account) including international numbers.

Debit phone time can also be purchased directly by inmates through commissary, using funds from their inmate banking account. Please click here to find out how to send money to an SLCSO inmate.

Traditional Collect Calls

Traditional Collect calls can be received by individuals who fall within the following guidelines:

  • The local service provider must have an active collect billing service agreement in place; for example, most cell phone providers do not provide Traditional Collect billing services
  • A monthly spending limit is set based on payment history, including a payment history of 6 months or more with no past due balances or service interruptions.
  • There must be a payment history of 6 months or more with no past due or service interruptions on the telephone number receiving the collect calls.
  • If your phone number is eligible for Traditional Collect billing, your calls will be completed automatically and billed on your local phone bill.
  • Note: It is important that called parties review and pay inmate calling charges on their local phone bill. Non-payment will result in the number being blocked from receiving future calls, and require the called party to coordinate payment with their local phone company prior to receiving future calls. If a Traditional Collect customer wishes to set up a Prepaid Collect account as a more convenient option, please contact CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union
  • Money order or cashier's check by mail
  • Local phone bill (Traditional Collect Only)

Can I receive calls on my cell phone?

Yes. You may accept calls on your cell phone by setting up a Prepaid Collect account by simply following the prompts during your first accepted call, or by contacting them at 888-506-8407 or www.icsolutions.com.

Debit calling also allows for calls to cell phones.

What are the rates for receiving calls from inmates?

Please click here to view the rate table.

How do I purchase prepaid services?

There are Three Ways to Purchase Prepaid Services (Prepaid Collect + Debit):

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, your inmate has access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional phone time when your Prepaid Collect balance becomes low.
  3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry but personal checks are not accepted), please mail to:

    For Prepaid Collect:

    CenturyLink/ICSolutions
    Attn: Customer Service Department / Prepaid Collect Account
    2200 Danbury Street
    San Antonio, TX 78217

    When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

    For Debit:

    CenturyLink/ICSolutions
    Attn: Customer Service Department / Debit Telephone Account
    2200 Danbury Street
    San Antonio, TX 78217

    When purchasing debit phone services through a mail-in purchase, please be sure to include with your payment:

    • Your Name
    • Your Address
    • Your Daytime Telephone Number
    • Name of the Facility
    • Inmate's Name
    • Inmate's Facility ID Number

    Debit services can be purchased directly by the inmate using funds from his/her trust or commissary account. For more information on how to fund a trust account for a SLCSO inmate, click here.

Who do I contact to block or unblock my number from Salt Lake County Sheriff's Office inmates?

Blocks on Phones

When you receive a call from SLCSO inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from SLCSO. If a called party blocks their phone number in error, please call customer service at 888-506-8407 to remove the block.

Who does an inmate contact if they are having problems completing calls?

The Inmates complete a concern form provided by SLCSO and place it into a drop box for resolution.

What other restrictions are there on calls from SLCSO inmates?

The following restrictions may be applied by the SLCSO to inmate calls:

  • Limits on length of calls.
  • Limits on number of calls to the same number in a given length of time.
  • Call monitoring, recording, and inmate voice validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party.

Restrictions vary at each site so it is recommended that the site where the inmate is housed be contacted to verify restrictions.

How does a released inmate get a refund on their debit account?

Pre-addressed post cards are typically provided at release for inmates to mail in debit refund requests. A copy of the Refund Request Form is also available online. Requests should be mailed to:

CenturyLink/ICSolutions
Debit Refund Request
2200 Danbury Street
San Antonio, TX 78217
  • Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number, and date of release.
  • For records retention purposes, refund requests must be received within 30 days of release
  • Please allow up to eight weeks for the refund to be received.
How do I get a refund for unused Prepaid Collect services once my loved one is released?

Simply call 866-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested.

Written requests can be mailed to:

CenturyLink/ICSolutions
Prepaid Collect Request
2200 Danbury Street
San Antonio, TX 78217

Please allow up to eight weeks for refunds by mail to be received.

Why was my call disconnected?

Calls can disconnect for a variety of reasons including:

  • Accepting call waiting
  • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
  • Placing a call on hold
  • Security reasons within the facility
Why can't I receive Traditional Collect calls?

Many telephone services do not have a billing agreement with CenturyLink Public Communications to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.

I am an attorney or bail bondsman. How do I set up a Direct Billed Account?

Simply call the direct billing line at 800-464-8957.

Once Prepaid Collect or Debit phone services are purchased, how long does it take before I can receive phone calls?

Once prepaid phone services are purchased calls can be accepted almost immediately thereafter.

My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?

For Prepaid Collect customers, please call 888-506-8407. For Traditional Collect customers, call 888-664-7839. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.

Who do I call to inquire about inmate collect calls billed on my home phone bill?

Customer service for Traditional Collect calls billed on a home phone bill is available at 888-664-7839.